Frequently Asked Questions
Everything you need to know about shopping at Monkey Pen.
How long does shipping typically take?
Standard shipping usually takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your items sooner.
What is your return policy?
We offer a 30-day return policy for all unused items in their original packaging. Please contact our support team to initiate a return and receive a prepaid shipping label.
Which payment methods do you accept?
Monkey Pen accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Can I track my order once it has been placed?
Yes! Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
Do you offer international shipping?
Currently, we ship to over 20 countries worldwide. International shipping rates and delivery times vary by location and will be calculated during checkout.
Are the products at Monkey Pen covered by a warranty?
Most of our products come with a 1-year manufacturer warranty against defects. If you experience an issue with your purchase, please reach out to our customer service team for assistance.